Help Center

1) What is VaultMe?

VaultMe is an easy-to-use, automated online account migration service. VaultMe automagically copies email, files, contacts, calendars, and more from one online account to another.

2) How should I use VaultMe?

VaultMe works for individuals as well as organizations. You can use VaultMe to migrate or back up your content from hundreds of internet-connected accounts to another account you control.

For example, you can use VaultMe to copy content from a Google account (Gmail / Drive / Contacts / Calendars) to a Microsoft account (Outlook / OneDrive / Contacts / Calendars). Or you can migrate between many other combinations of accounts, including between accounts from the same email provider (i.e., Google to Google, or Microsoft to Microsoft).

3) When do individuals use VaultMe?

Individuals around the world use VaultMe to migrate their content from one online account to another:

• Upon graduating from school (to keep their schoolwork, history, and connections)
• Upon changing their name and email address (after marriage, divorce, or preference)
• To switch from one account provider to another (i.e., AOL to Gmail, Yahoo to Microsoft)
• Upon changing jobs
• To merge multiple accounts into one account

4) When do organizations use VaultMe?

Businesses, universities, and IT professionals around the world use VaultMe:

• To switch to a more preferred email & online collaboration system (e.g., Google Workspace, Microsoft 365)
• To offboard users (such as offboarding student accounts after graduation)
• To migrate content and stop paying for suspended accounts after employees depart

5) What makes VaultMe different?

VaultMe leverages modern user experience design, machine learning, auto-scaling cloud services, industry-leading security, and precise engineering to ensure the safest and most delightful migration experience possible.

6) Why should I use VaultMe?

Use VaultMe to be sure your content and data migrate wholly and safely. And, if time matters to you, using VaultMe will take 99% less time than doing it on your own.

VaultMe virtually eliminates the problems most people experience when migrating online accounts (and we continue to innovate).

• It only takes a minute to set up and start a VaultMe migration. And during migration, VaultMe's automated online systems work continually at maximum speed to finish the job.
• Your copied data will be formatted, organized, and labeled in your destination account like it is in your source account.
• Rather than being exported, downloaded, and trapped on one device, your content remains accessible online from your destination account so that you can get to it from any internet-connected device.
• VaultMe automatically inventories every item of data involved in your migration and presents you with easy-to-read summaries and reports so that you will know precisely how your migration went.

7) Why shouldn't I migrate my data myself for free?

Exporting or migrating your content for 'free' may cost you a whole lot more than using VaultMe. Here's why:

VaultMe virtually eliminates the problems most people experience when migrating online accounts (and we continue to innovate).

• It can take you days or weeks of painstaking effort and retries to do it for 'free' (we receive horror stories all the time from users who wish they found VaultMe before they used Google Takeout or manually tried to move data on their own.)
• People commonly lose data.
• You'll find it impossible to verify that you migrated all your essential content.
• Nobody will be there to support you when things go wrong with 'free' methods (and things often go wrong with the supposedly 'free' methods).

If your content and time are precious to you, we highly recommend VaultMe. Yes, we're biased because we'd like you to use VaultMe. But we're also constantly innovating to ensure that VaultMe won't let you down. And a real human will respond if ever necessary.

13) When do I pay for VaultMe?

We don't believe in charging customers before they fully explore what will happen in each migration. So you won't be asked to pay until after you set up a migration, which occurs:

1. After you connect the accounts you want to migrate,
2. After VaultMe scans your accounts to make sure everything will work,
3. After you choose the migration options you want,
4. After you learn how VaultMe will handle each type of data,
5. After you see precisely how much data you will be migrating between your accounts,
6. After you see how long the migration will take,
7. After you see how much the migration will cost based on the type of account, options you chose, and the amount of data you'll migrate,
8. And after you make the mental decision to proceed with the migration

14) What are my payment options?

VaultMe currently accepts all of the following payment options:

• Paypal
• Visa
• Mastercard
• American Express
• Discover (for U.S. residents only)
• ACH (for enterprise customers only)

More options are on their way soon. Contact us if there's a specific payment option you'd prefer.

15) Can I get a refund?

Yes, you can. We obsess over VaultMe to provide you real value. If for any reason VaultMe fails to perform for you, please contact support@vaultme.com within 14 days of your migration completing, and we'll work with you to resolve the issue or give you a refund.

Sometimes we gift partial refunds as a courtesy when a customer helps us improve our service. So please reach out to us with your suggestions. We appreciate all the feedback as we progress in our mission to help people and organizations preserve their essential content and connections.